Feedback Works

Without feedback, individuals and businesses cannot grow.  Feedback is the key to serving your customers better and getting the most out of your team. But giving and receiving feedback can be incredibly uncomfortable and unproductive.  And when done poorly, feedback can actually be destructive. Learn the right questions to ask and how to handle the feedback – good or bad – with courtesy and professionalism. Get tools in how to deliver feedback that is specific, actionable and measurable. So instead of shrinking from feedback you can embrace it for the opportunity it is.

FEEDBACK WORKS:

Giving and Receiving Feedback For Personal, Professional, and Business Growth

Then we do some exercises getting in to the nuts and bolts of feedback. We learn about the Offer Funnel: How can we make our questions both open and specific to get the information we want. From The Art of Change we practice Sherlock’s Questions: used in learning what we can start, stop and continue doing to be more effective. Once we know how to get feedback, we need to learn how to really hear it and use it. Using the LAST model:—Listen, Apologize, Solve, Thank—we can respond professionally to customer or employee complaints. Lastly we learn to Listen to Go Deep when our instinct is to defend ourselves.

Get A Quote »

Meeting Works is perfect for Teams, Individuals, Leaders, Conferences and More.

Learning Outcomes include:

  • Improve your ability to get important information out of the confusing things people say to you
  • Gain useful feedback from those you manage and those who manage you
  • Learn to take the work seriously and yourself not, to maximize your potential and your career growth
  • Deliver feedback in a productive and actionable form, so people can use it

Meeting Works uses these tools and techniques to make big changes in a short amount of time:

  • From Rigidity to Flexibility
    • Learn to take the work seriously and yourself not
    • Truly integrate feedback
    • Unlock your potential and your career growth
  • From Fear to Curiosity
    • Seek out useful feedback from those you manage and those who manage you
    • Ask open, specific questions for the most effective responses
  • From Confusion to Clarity
    • Improve your ability to get important information out of the confusing things people say to you
    • Find the courage and generosity to deliver feedback in a clearer way

Click here to visit our main corporate training page to get a free quote!

About Shana Merlin

Merlin Works is the brainchild of Shana Merlin: improviser, teacher, and performer. Since 1996, she’s been leading classes that stretch people’s imaginations, push them out of their comfort zones, and make them laugh out loud for hours at a time.
Reply

Leave a Reply

Your email address will not be published. Required fields are marked *