Without feedback, individuals and businesses cannot grow. Feedback is the key to serving your customers better and getting the most out of your team. But giving and receiving feedback can be incredibly uncomfortable and unproductive. And when done poorly, feedback can actually be destructive. Learn the right questions to ask and how to handle the feedback – good or bad – with courtesy and professionalism. Get tools in how to deliver feedback that is specific, actionable and measurable. So instead of shrinking from feedback you can embrace it for the opportunity it is
Making Those Difficult Conversations Easier and More Frequent
Giving and receiving feedback skills cannot be taught in a lecture or in a book.They must be learned experientially, with members participating in exercises, receiving feedback, and practicing new techniques.This is when true breakthroughs can happen.
We do exercises getting in to the nuts and bolts of feedback.We learn about the Offer Funnel: How can we make our questions both open and specific to get the information we want. From The Art of Change we practice Sherlock’s Questions: used in learning what we can start, stop and continue doing to be more effective. Once we know how to get feedback, we need to learn how to really hear it and use it. Using the LAST model: —Listen, Apologize, Solve,Thank—we can respond professionally to customer or employee complaints. Lastly we learn to Listen to Go Deep when our instinct is to defend ourselves.
Transform your approach to Feedback:
• From Rigidity to Flexibility: With a growth mindset, learn to take the work seriously and yourself not,
to truly integrate feedback, unlock your potential and your career path
• From Fear to Curiosity: Seek out useful feedback from those you manage and those who manage you
• From Confusion to Clarity: Improve your ability to get important information out of the confusing
things people say to you and to deliver feedback in a clearer way.
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